MADAFAKA wrote: It worth mentioning that Exert Influence in a hands causes problems. It worst than other fetch cards
Hiya! I've had 2 lockups in the recent Inventor's Fair event, and it's cost me a spot in the top 25 They both occured under similar circumstances, playing vs a Kiora deck. The game slowed down to a degree which I have never seen before 1.9.2, to the point where it was unplayable. There is video footage in this thread I started in the forums: viewtopic.php?f=31&t=57750 Also contained within the thread are some ideas why players think this lag is occuring. In my first frozen game, the game ground to a halt when I hit the pause menu. The menu began to grow in the middle of the screen, but stopped when it was only a few pixels high, and then all animation ceased. With advice from my teammates, I kept clicking on the tiny pause menu, to see if I could hit the 'X' icon that closed it down again. After 10 minutes or so, I managed it, and the menu closed down... sadly, tho, while clicking on the tiny, tiny meny, it seems I also unintentionally quit the game In the second game, (from which the video footage was taken), the lag was even worse... Eventually, after 30 minutes, everything froze up when I clicked on a support. The screen became slightly darker, as it normally would when a support card would be shown, but no such card was displayed, and every element of the game was unresponsive except the pause menu. I hope you can fix these problems, and also do something about the fact that I missed out of the Aetherwork Marvel prize! I've been talking to the community support manager, and he says that 'I will be following up with the developers regarding this issue'.
buscemi wrote: ...everything froze up when I clicked on a support.
buscemi wrote: Submitting a ticket is a soul destroying escapade, isn't it? i thought I'd go through with it just this one last time, tho. Here it is, I'mposting it here just so that it isn't forever lost in the nether regions of the customer support department... Hiya! I've had 2 lockups in the recent Inventor's Fair event, and it's cost me a spot in the top 25 They both occured under similar circumstances, playing vs a Kiora deck. The game slowed down to a degree which I have never seen before 1.9.2, to the point where it was unplayable. There is video footage in this thread I started in the forums: viewtopic.php?f=31&t=57750 Also contained within the thread are some ideas why players think this lag is occuring. In my first frozen game, the game ground to a halt when I hit the pause menu. The menu began to grow in the middle of the screen, but stopped when it was only a few pixels high, and then all animation ceased. With advice from my teammates, I kept clicking on the tiny pause menu, to see if I could hit the 'X' icon that closed it down again. After 10 minutes or so, I managed it, and the menu closed down... sadly, tho, while clicking on the tiny, tiny meny, it seems I also unintentionally quit the game In the second game, (from which the video footage was taken), the lag was even worse... Eventually, after 30 minutes, everything froze up when I clicked on a support. The screen became slightly darker, as it normally would when a support card would be shown, but no such card was displayed, and every element of the game was unresponsive except the pause menu. I hope you can fix these problems, and also do something about the fact that I missed out of the Aetherwork Marvel prize! I've been talking to the community support manager, and he says that 'I will be following up with the developers regarding this issue'. What the hell are 'data version' and 'server version'?
Ohboy wrote: buscemi wrote: In my first frozen game, the game ground to a halt when I hit the pause menu. The pause thing I find happens when you press it during the opponent's turn.
buscemi wrote: In my first frozen game, the game ground to a halt when I hit the pause menu.
D3 Go! Customer Support wrote: Feb 2, 08:37 PST Hello D3 Go! Customer, Thank you for contacting D3 Go! Customer Support. Thank you for taking this time to report the issue that you are experiencing. We will inform the developer of the issue to make sure they are aware that the problem is occurring. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3 Go! Customer Support Team (***)
shteev/buscemi wrote: Feb 3, 10:21 PST Hello! I was very suprised to see that you consider this request solved? Upon corresponding with the Community Manager, Brigby, he told me that "the way you structured your initial ticket made it seem like you were just reporting 2 bug encounters, and not that you wanted something done to your account or to receive compensation for anything." I did say this in my initial request: "I hope you can fix these problems, and also do something about the fact that I missed out of the Aetherwork Marvel prize!" But perhaps I was not clear enough, so let me be clearer: I would like to receive compensation for not receiving the Aetherworks Marvel prize. Thanks! - shteev.
D3 Go! Customer Support wrote: Feb 6, 16:01 PST Greetings D3 Go! Customer, Thank you for contacting D3 Go! Customer Support. We apologize for any confusion or misunderstanding regarding the issue. Unfortunately, we are unable to provide compensation for this issue as you have requested. The developers have been made aware of this issue, though there is very little we can do to assist you any further. Is there anything else you would like us to do for you before closing your ticket? Please keep in mind that we cannot resolve the issue on our end, and it will be up to the developers to release the fix in a future update, and also please keep in mind we will not be able to offer compensation for this issue. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3 Go! Customer Support Team (***)
D3 Go! Customer Support wrote: Mar 8, 16:17 PST Greetings D3 Go! Customer, We noticed you haven't responded to this ticket in a while and we hope you received our previous response from Feb 6 Please note that any ticket without a response in 30 days will be marked as solved and then shortly after closed. If your issue has not been resolved and is still occurring, we will need you to respond to the last message sent by Customer Service. If the ticket closes before you are able to respond, you can always create a follow-up ticket to continue the conversation. If you are still experiencing this issue then we would be glad to continue to help. Please let us know! If you have any further questions or concerns, please feel free to contact us again. Best Regards, D3 Go! Customer Support Team (***)
shteev/buscemi wrote: Mar 22, 16:17 PST Hiya! I am still experiencing the issue of not having won Aetherworks Marvel in the Inventor's Fair due to the game crashing. I continue to not have won this card on a daily basis, and I expect to go on not having won it in that event as a result of crashing for some time. Have you made any progress on this issue? Are you expecting a patch to be issued at a future date that will fix it? Eternally yours, - shteev.